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What You Agree To When You Use bb99

These terms set out the rules between you and bb99 when you open an account, make a deposit via bKash, Nagad or Rocket, or access any part of the lobby.

Applies to all account holdersbKash, Nagad, Rocket coveredEligibility depends on local lawYour account, your responsibility
bb99 What You Agree To When You Use bb99
CONTACT FOR TERMS QUERIES

Reach Us About Your Account Terms

If any part of these terms is unclear, or you want to query how a rule applies to your account or a specific transaction, our support team handles terms-related questions directly. You can reach us through live chat inside your account, by email, or through our Bangladesh support line. We aim to respond to terms and account queries within one business day.

Live Chat Open your account and tap the chat icon — our Bangladesh support team handles terms queries, account disputes and wallet questions through the chat window.
Email Support Send your terms or account question to our support address. Include your account ID so the team can pull up your transaction and wallet history directly.
Account Help For wallet-linked issues — a bKash deposit that did not reflect, a Nagad withdrawal pending verification — raise a ticket from inside your account settings page.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data and transaction history are stored securely and used only for the purposes set out in these terms — running your account, processing wallet payments, and providing support. We do not share your personal information with third parties outside what is necessary to process your bKash, Nagad or Rocket transactions. You have the right to request a copy of the data we hold on your account or to ask us to correct it — contact support with your account ID and the request type.

Data Access Rights

You can request the personal data we hold on your account at any time. Contact support with your account ID and specify whether you want a copy or a correction.

OTP Account Security

Every login triggers an OTP to your registered mobile number. If you get an OTP you did not request, change your password immediately and notify support.

Transaction Records

Your deposit and withdrawal history — including bKash and Nagad transactions — is visible inside your account wallet section and retained per applicable rules.

Terms Change Notice

We notify you through your registered account before any term changes take effect. Review the updated terms and contact us if anything is unclear before the effective date.

Common Questions About bb99 Terms

These are the questions we hear most often about how the terms apply to accounts, wallets and eligibility on bb99.

These terms apply to every person who opens an account on bb99, regardless of which payment method they use. Eligibility depends on your local law and the regions where bb99 operates.

Access depends on local law and the eligible regions covered by the platform. Check that online gaming is permitted under the laws that apply to you before opening an account.

We notify you through your registered account before any change takes effect. If you continue using your account after the effective date, that counts as acceptance of the revised terms.

Your wallet deposit is subject to both our account terms and the terms of your payment provider. Limits set by bKash, Nagad or Rocket on their end apply alongside our own rules.

Contact our support team with your account ID and specify your request — a copy of your data or a correction. We handle these requests through live chat or email support.

Raise a ticket from inside your account settings immediately. Include the date, amount and payment method — bKash, Nagad or Rocket — so the support team can investigate the transaction directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.