Reference

How bb99 Handles Your Personal Information

Your account data, payment details, and browsing activity on bb99 are handled with clear rules — what we collect, why we collect it, and how you can request changes. Access and use of this platform depends on your local law and eligible regions.

Account Data ProtectionbKash, Nagad & Rocket Payment PrivacyCookie ControlsData Retention Policy
bb99 How bb99 Handles Your Personal Information
DATA HANDLING

How We Protect and Manage Your Information

Payment Data Security

bKash, Nagad, and Rocket payment flows use encrypted channels. We store only the transaction reference, not your mobile wallet PIN or full account credentials.

Cookie Controls

We use session cookies for login state and analytics cookies to understand lobby usage. You can adjust non-essential cookie preferences from the cookie banner or your browser settings.

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Data Access Requests

You have the right to request a copy of your personal data or ask us to correct inaccurate records. Submit requests via live chat or support email from your registered account.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests, deletion queries, or privacy concerns directly to our support email. We aim to respond within a reasonable timeframe based on request complexity.
Live Chat Open the chat widget from your account dashboard to speak with our support team about account data, cookie settings, or payment record queries in real time.
Account Settings Many data preferences — including marketing contact opt-outs and cookie choices — can be managed directly from your account settings page without contacting support.

Common Questions About Your Privacy on bb99

We collect your registration details, contact information, and the payment method references you add — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

Payment data is processed through the respective wallet provider's systems. We retain only transaction references for reconciliation. We do not sell payment data to third parties.

Log in and contact us via live chat or support email from your registered address. We will confirm your identity and provide the data we hold within a reasonable timeframe.

Yes. You can request account closure and data deletion through support. Some records may be retained for a period required by applicable law even after closure.

Session cookies keep you logged in during your visit. Analytics cookies help us understand how the lobby is used. You can manage non-essential cookies from the banner shown on your first visit.

This policy applies to all account holders in supported regions. Whether you can access bb99 at all depends on your local law and eligible regions — we do not override local legal restrictions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.